Privacy Policy & Cookie Policy

1. Information We Collect

We collect both personal and non-personal information to improve your experience and offer relevant services:

Personal Information

• Contact Information: Name, email address, phone number, and postal address.

• Payment Information: Credit/debit card details or payment information, processed through third-party payment processors.

• Account Information: User account details (if applicable), such as usernames and passwords.

• Usage Information: Information on how you use our website, such as IP address, browser type, device, and browsing activity (e.g., pages visited, time spent).

Non-Personal Information

• Technical Information: Browser type, device type, IP address, and other technical details about your interaction with our website.

• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience (see our Cookie Policy below).

2. How We Use Your Information

We use the collected information to:

• Provide and improve our services (e.g., tour bookings, account management).

• Process payments and transactions.

• Communicate with you regarding your bookings, inquiries, or promotional offers.

• Personalize your experience based on preferences and behavior.

• Analyze website traffic and user behavior to optimize our services and website.

• Comply with legal obligations and protect our rights and interests.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors and service providers (e.g., payment processors, website hosting services) who assist in operating our business.

• Business Partners: If you're engaging in a collaborative expedition or tour with another provider, we may share necessary details with them to fulfill the collaboration.

• Legal Compliance: We may disclose your information if required by law, legal process, or governmental request.

• Business Transfers: If we merge, acquire, or sell any part of our business, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request to view the personal information we have on file.

• Correction: You can request to update or correct your personal information.

• Deletion: You can request that we delete your personal information (subject to certain legal restrictions).

• Opt-Out: You can opt out of receiving marketing emails or other communications at any time.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. International Transfers

If you are located outside the EU, your personal information may be transferred to, stored, or processed in a country that may have different data protection laws. By using our services, you consent to the transfer of your personal information to these jurisdictions.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. Please review this policy periodically.

Cookie Policy

Effective Date: 01.01.2025

This Cookie Policy explains how we use cookies and similar tracking technologies to collect and store information when you visit our website.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information, such as login credentials, preferences, and browsing activity.

2. Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These are necessary for the basic functionality of our website, such as remembering your preferences or login status.

• Performance Cookies: These cookies collect information about how visitors use our website (e.g., which pages are visited most often). This helps us improve the website's performance and functionality.

• Functionality Cookies: These cookies allow our website to remember choices you make, such as your language preference or region, to provide a more personalized experience.

• Advertising Cookies: These cookies are used to deliver relevant ads to you based on your interests and browsing behavior. They may also limit the frequency with which you see an ad and help measure the effectiveness of advertising campaigns.

• Third-Party Cookies: We may allow third-party services (such as analytics or advertising partners) to place cookies on your device to track your behavior across different websites and platforms.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most web browsers allow you to block or delete cookies, as well as to receive notifications when cookies are being placed. However, please note that disabling certain cookies may impact your ability to use certain features of our website.

• For Desktop: You can manage cookies in the settings of your web browser (e.g., Chrome, Firefox, Safari).

• For Mobile Devices: You can adjust your cookie preferences in the browser settings of your mobile device.

For detailed instructions on how to manage cookies in specific browsers, please visit the help section of your browser.

4. Consent to Cookies

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to the use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. Please review this policy periodically.

Disclaimer & Limitation of Liability

• No Warranty: Our website and services are provided "as is" and "as available." We make no warranties or representations regarding the completeness, accuracy, reliability, or availability of the website or services.

• Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or services.

Contact Us

If you have any questions about our Privacy Policy, Cookie Policy, or any other inquiries, please contact us at:

NAU Travel
info@thetimeisnau.com
Dobrich, Bulgaria 9000